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Have questions about your order, or a general enquiry?
How to Choose the Right Siz
⭐Additional Tip: If you are unsure about choosing a size, it is advisable to order one size larger.
Don't worry.
We prioritize sending out products that are ready for smooth order processing, so sometimes orders are shipped separately. In this case, please do not hesitate to contact us, and we will provide you with information on the entire process.
If you wish to add or remove items from your order, please contact us at info@kirakiraworld.com within 24 hours of placing your order.
If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
Note: We're not able to cancel an order that has been shipped.
Good News,😊 EU VAT is Pre-payed so you don't have to worry about Customs duties.
In view of the new EU VAT regulations that came into force on 1 July 2021, Kirakira World will be temporarily absorbing the VAT costs for shipments to the EU while we implement new measures to collect VAT from our customers. Currently, we are paying VAT through our logistics company IOSS number and this will be displayed on incoming packages to the EU (excluding the UK). As such, customers shipping to the EU should have their packages clearing customs without the need for additional VAT payment, as we will be absorbing VAT on their behalf.
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
A confirmation email will be sent within 24 hours after payment is completed. We recommend checking your Junk/Spam mail folder as well. :)
You can edit the billing address at checkout the page, before completing the payment. The billing address can't be edited once payment info is submitted.
Apologize for this inconvenience, per order, can only be applied with one coupon code.
However, you may use a coupon code + Kirakira points together in one transaction.
Don't worry.
We prioritize shipping products that can be processed smoothly, which means that sometimes orders may be shipped separately. In this case, please don't hesitate to contact us, and we will provide you with information on the entire process.
Due to a recent surge in demand, production has been delayed, and the processing period has been extended to 7-10 days. We apologize for any inconvenience caused and assure you that we will make every effort to normalize the situation as soon as possible
PROCESSING TIME: 3- 7 business days
:For pre-sale and custom-made products, additional processing times, as specified separately, will be added
Note: This shipping fee is discounted price, and the actual shipping fee may apply in some cases for a refund.
Total delivery time = processing time + shipping time
PROCESSING TIME?
SHIPPING TIME?
📢 We conduct thorough inspections to guarantee the best quality for our customers. If there is any issue with the received items, we offer a hassle-free 100% refund guarantee!
📢 If you have any questions, please don't hesitate to contact us. If you don't hear back from us, please be sure to check your spam folder!
We ship to almost every country in the world except the following ones, due to shipping restrictions.
Once your order is shipped, we will send you an email with the corresponding information.
After that, you will be able to track your order at track your order
If you don’t get your package 60 days after it was shipped, please contact us at info@kirakiraworld.com.
We’ll either send a new one to you or give you a full refund.
Check the tracking number 3-4 business days after shipment date.
📢 IMPORTANT NOTICE: Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return.
We offer returns for 30 days from the date of delivery of the order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Customers will be required to pay the return shipping if returning the item is necessary, however, if proof is sufficient, including images of the damage with clear photos been given, a return will not be necessary.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
REQUIREMENTS:
Once you want to return a product, please send us a return/exchange request to info@kirakiraworld.com including the following details:
⚠️ IMPORTANT NOTICE:
Should you receive a damaged, defective, or incorrect item, Please contact info@kirakiraworld.com
Note: The order number is needed. Please also submit photos of the wrong item(s) you received.
We sincerely apologize for the inconvenience! Please contact info@kirakiraworld.com
Note: The order number is needed. Please also submit photos of the wrong item(s) you received.
You may not like it all of a sudden while shopping. We will approve the return request even in such a case. However, Return shipping will be paid at the customer's expense and will be required to arrange their own shipping. And you must return the product for a refund
In the following cases, you will be responsible for the return shipping cost.
If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order.
Note: No cancellation or changes could be applied to the order once it goes into preparation for delivery.
We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately!
If you are approved, the refund will be issued to the original payment method within 1 week.
You will be refunded according to the actual price paid for the items (after deducting coupons and points, if used).
If you still find your refund amount is incorrect, please click the "Contact Agent" button below for more help.
1. Add the product to your shopping cart, then tap Checkout.
2. Under Payment Options, select Gift Card. (refer to the screenshot below )
3. Enter the gift card number.
The Gift Card can be used up to its value and the remaining balance can be paid with another payment type. We have you covered!
You have three years from the date of purchase to use your Gift Card on our site, so you have time to wait for your favourite products. But don’t slack too much, blink and you’ll miss it.
Yes, gift cards are a form of payment. We will send it back.
Yes, provided there is still a balance remaining on the card.
Please send an email to info@kirakiraworld.com. We will check and inform you of the balance.
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Please send an email to info@kirakiraworld.com
Yes. If your customer used a gift card to pay for the purchase, then you can apply the refund to the gift card.
No, you can't use a gift card to buy another gift card.
Have questions about your order, or a general enquiry?