SHOP WITH CONFIDENCE

We appreciate your interest in Kirakira World's products!

All orders are shipped and processed fully. However, we are experiencing delays in retrieving tracking numbers, tracking information, and country clearances due to the spread of COVID-19 and its impact worldwide.

Do not fret though, as you will still receive your orders safely and securely! We guarantee you that you will still receive your lovely items no matter what!

Should you have any further questions, please refer to the answers below. If your question is still unanswered, kindly send us an email or contact us on our social media accounts and we will do our best to respond as soon as we can. We are happy to serve you here in Kirakira World!

How can we help?

FAQ

Shipping

Do you ship internationally?

Yes, we do!

What is the cost of shipping?

Free shipping when you spend over $ 89 USD

How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

Standard (Express) US Shipping: 10 - 18 business days

Other countries: 10 - 20 business days 

Processing Time: 2-7 business days

💗However, most delivery times are faster than the stated time.

🌱 Exception: bedding set & KIRAKIRA handmade plush doll bag delivery is 20 - 25 business days

How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information.

After that you will be able to track your order at track your order

I received a tracking number but it hasn’t been updated.

Check the tracking number 2-3 business days after shipment date.

What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at hello@kirakiraworld.com. We’ll either send a new one to you or give you a full refund.

Do I have to pay for custom fees or VAT? (only applicable for EU customers)

Good News, EU VAT are Pre-payed so you don't have to worry about Customs duties.

In view of the new EU VAT regulations that came into force on 1 July 2021, Kirakira World will be temporarily absorbing the VAT costs for shipments to the EU while we implement new measures to collect VAT from our customers. Currently, we are paying VAT through our logistics company IOSS number and this will be displayed on incoming packages to the EU (excluding the UK). As such, customers shipping to the EU should have their packages clearing customs without the need for additional VAT payment, as we will be absorbing VAT on their behalf.

Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

Return And Exchange

Do you have a returns policy?

We offer returns for 30 days from the date of delivery of the order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  Customers will be required to pay the return shipping if returning the item is necessary, however, if a proof is sufficient, including images of the damage with clear photos been given, a return will not be necessary.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REQUIREMENTS:

Once you want to return a product, please send us a return/exchange request to hello@kirakiraworld.com including the following details:

▪Your order number

▪Evidence picture/video showing the problem/defect 

Return Due To Change Of Mind

You may not like it all of a sudden while shopping. We will approve the return request even in such a case.  However, Return shipping fee and initial shipping fee (6.99$) will be paid at the customers expense and will be required to arrange their own shipping.  And you must return the product for a refund. The initial shipping fee will be deducted from the refund.

Please contact us within 7 days of receiving the product for a return.

Cancellations

If you change your mind and need to cancel an order, we are able to accept cancellations up to 24hrs after the order is made as long as it is not shipped yet. 

Exchanges Fee

In the following cases, you will be responsible for the return shipping cost.

▪ Customer ordered the wrong size, wrong color, wrong item.

▪ Customer fail to read the product description carefully and ordered the wrong item.

 * However, if it is before delivery, it can be refunded without a return fee.

I would like to change my order.

If you wish to add or remove items from your order, please contact us at hello@kirakiraworld.com within 24 hours of placing your order.

How long does it take for my refund to be processed?

We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately!

If you are approved, the refund will be issued to the original payment method within 1 week.

My item is Defective / Damaged Item.

If you have received damaged or defective product, you may not need to return the product for refund, however we would need a picture of the defective product you have received for review within 7 days of your receipt.

Please contact hello@kirakiraworld.com

Return to Sender due to Incorrect Address.

▪ For reshipping requests, a reshipment fee of $6.99 will be charged to the customer.

▪ For refund requests, both way shipping fees will be deducted from the total amount paid.

Order

I made a mistake with my address.

Please check your address on your confirmation email which is sent after purchase.

If there is a mistake with your address, please contact us at hello@kirakiraworld.com within 24 hours of placing your order.

I didn’t receive an order number. How do I know my order is complete?

Our system sends a confirmation email after you make your purchase and it includes your order number.

What methods of payment do you accept also how secure is your payment?

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept payment from PayPal, VISA, MasterCard, American Express, and Apple Pay.

Gift Card

How do I use my gift card?

1. Add the product to your shopping cart, then tap Checkout.
2. Under Payment Options, select Gift Card. 
3. Enter the gift card number.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

How to check balance?

Please send an email to hello@kirakiraworld.com. We will check and inform you of the balance.

What happens if the item I want to buy costs more than my Gift Card?

The Gift Card can be used up to its value and the remaining balance can be paid with another payment type. We have you covered!

How long are Gift Cards valid for?

You have three years from the date of purchase to use your Gift Card on our site, so you have time to wait for your favourite products. But don’t slack too much, blink and you’ll miss it.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment. We will send it back.

What if I lose my gift card?

Please send an email to hello@kirakiraworld.com. 

Can I apply a refund to a gift card?

Yes. If your customer used a gift card to pay for the purchase, then you can apply the refund to the gift card.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Get in touch

Have questions about your order, or a general enquiry?